Everything you need to know about borrowing from Xcash. Can't find your answer? Call 416-633-2408 or email info@xcash.ca.
General
What are your office hours? +
Monday to Friday from 9:00 a.m. to 6:00 p.m. Eastern. Saturday from 9:00 a.m. to 5:00 p.m. Eastern. Sunday by appointment only.
Is a phone number required to get a loan? +
Yes. A phone number registered under your name is required to complete the application. The number is verified and used as a contact method during your loan.
What happens if I switch to a new bank? +
Contact customer service immediately when changing banks so we can update your account on file. Email info@xcash.ca or call 416-633-2408, and confirm with us that the change was processed. This prevents missed or delayed payments.
What happens if I do not make payments? +
Reach out to us proactively about any payment you can't make. We'll try to work out an arrangement. Debt that remains unpaid may be transferred to a collections agency.
Is my personal information safe? +
Yes. Applications are encrypted in transit and we never sell your information. Your data is used to process your loan and, to support responsible lending, is shared with a loan-reporting network used by Canadian lenders. See our Privacy Policy for details.
Payday loans
How much can I borrow and what does it cost? +
$100 to $1,500, at Ontario's capped rate of $14 per $100 borrowed. Example: a $300 loan for 14 days costs $42, total to repay $342 (365% APR).
What are the requirements? +
Current full-time employment, age 18 or older, and a chequing account that has been open for at least 3 months. The online form doesn't require any paper documents.
When is the loan repaid? +
On your next payday, 7 to 31 days out depending on whether you're paid weekly, bi-weekly, semi-monthly or monthly.
Can I cancel a payday loan? +
Yes, within two business days at no cost, as guaranteed by Ontario law. For information about your rights, contact Consumer Protection Ontario at 1-800-889-9768.
Personal loans
What rates and terms do you offer? +
Up to $5,000 unsecured, with terms of 6, 12, 18 or 24 months. Payments are made bi-weekly and follow your pay dates, and there are no prepayment fees. We spell out every cost clearly before you sign.
Can I pay my loan off early? +
Yes, any time, with no prepayment fees. Paying early reduces the total interest you pay.
What credit score do I need? +
There's no minimum credit score. We look at your overall financial picture rather than a single number, and our secured options (home equity, car title, gold) don't depend on your credit at all.
Home equity, car title & gold
How much home equity can I access? +
Up to 80% of your home's value, with approval in as little as 24 hours and funding within a few days. Bad credit is accepted because the loan is secured by the property.
Do I keep my car with a title loan? +
Yes. You drive your vehicle for the whole term. We register a lien on the title, which is removed once the loan is repaid in full.
How does a gold/pawn loan work? +
Bring your gold to our North York shop for a free XRF appraisal (no scratches, no chemicals). Take a cash loan against it or sell outright. Either way you're paid in minutes. Pawned items are stored 100% securely and returned when the loan is repaid. No credit check, no credit impact.
Still have questions?
Call 416-633-2408 Monday-Saturday, email info@xcash.ca, or just start an application, no obligation.
